Customer Service Representative
Point72
New York, New York, United States
Remote
full_time
Design & Creative
Posted Jun 13, 2026
Weâre looking for a motivated and professional Customer Service Representative to join our remote team. In this role, youâll assist customers through email, chat, and phone communications while helping create a positive customer experience. This opportunity is ideal for someone who enjoys helping people, solving pr… Weâre looking for a motivated and professional Customer…
Service Representative to join our remote team. In this role, youâll assist customers through email, chat, and phone communications while helping create a positive customer experience. This opportunity is ideal for someone who enjoys helping people, solving problems, and working independently in a professional environment. What Youâll Do Respond to customer inquiries via email, chat, and phone with professionalism and empathy.Assist customers with account-related questions and support requests.Provide accurate information about products and services.Document customer interactions in company systems.Escalate complex issues to the appropriate teams.Follow customer service procedures and company guidelines.Maintain a positive and respectful tone in all interactions.Help resolve customer concerns efficiently and effectively. Required 1+ year of customer service experienceExcellent verbal and written communication skillsAbility to work independently in a remote environmentBasic computer proficiencyStrong attention to detailReliable internet connectionHigh diploma or equivalent Preferred Previous remote work experienceFamiliarity with CRM platformsExperience with email and chat support Compensation & Benefits $28â$35 per hourEstimated annual earning potential: $58,000â$72,000 Benefits & Perks Flexible part-time schedulingRemote work opportunityPaid trainingCareer development supportCollaborative team culturePerformance recognitionGrowth opportunitiesProfessional and supportive work environment Why Join Us? Enjoy a flexible that fits your lifestyle.Work comfortably from your preferred location.Earn competitive pay above industry averages.Build valuable customer service and communication skills. Apply today to join a team committed to delivering excellent customer experiences. Skills: virtual assistant, admin, education, customer support, marketing, part time, non tech
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