Senior Director, Client Success

5 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further. As part of our team, you’ll be rewarded with: Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment12 paid holidays and flexible paid time off401(k) contributionsEmployee Resource Groups that build communityCareer growth opportunitiesAn excellent work/life balance Location: Remote – USA As Revecore’s Senior Director, Client Success, you will: Manage Revecore’s most strategic and complex client relationships. This role ensures strong partnerships, oversees client performance, and leads recovery strategies for at-risk engagements. You will manage strategic client relationships and lead action plans when performance challenges arise. Additionally, you will work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed. The Role: Manage a portfolio of strategic and complex clientsServe as executive relationship owner for key client stakeholdersProvide regular updates to assigned executive sponsorsEngage executive sponsors when strategic support or escalation is neededLead development and execution of action plans for at-risk clientsCoordinate recovery strategies with Operations and leadershipTrack client health indicators within CSP or SalesforceDemonstrate Revecore value through strategic reportingIdentify service expansion opportunitiesMentor Directors and Client Success ManagersSupport long-term client retention through proactive partnership management You’ll be successful if you have: Minimum 8 years of revenue cycle services account management within the healthcare industryExperience managing large and complex hospital client relationshipsStrong financial and operational analysis skillsExecutive-level communication and presentation skillsAbility to travel as needed (up to 25%) Work at Home Requirements A quiet, distraction-free environment to work from in your home.A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply. Must reside in the United States within one of the states listed below: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin Skills: Customer Success