Director of Career Services

ion: WFH flexible, candidate must reside in California to be considered. Reports to: VP, Compliance Employment Type: Full-time Summary Under the general direction of the Vice President of Compliance (VPC), the Director of Career Services (DCS) is responsible for planning, directing, and evaluating a comprehensive program that delivers a wide range of career planning and placement services to students, alumni, community, and employers. The DCS will make management decisions, which can be comprehensive, difficult, and complex and will be required to formulate operational policies at the campus-wide level, subject to the VPC approval in matters related to broad policy considerations, campus-wide coordination, and long-range planning. The DCS exercises full responsibility of meeting Completion and Placement numbers in accordance with ACCET. The DCS oversees Career Counseling, Career Services, and Job Fairs. In addition, the DCS provides significant assistance to the academic programs and assumes ultimate responsibility for the delivery of career and employment services to CIAT students (Current and Graduates). The DCS will oversee all daily operations of the Career Services Department including new hire recruitment, team coaching, policy and procedure creation, systems integration and automation, student escalations, participation, and student records management to successfully reach growth-centered goals each term. Management Hires, trains, supervises, and evaluates Career Services staff; maintains a high-performing student-focused teamOversees daily Career Services operations and ensures adequate staffing coverage and service deliveryEstablishes, monitors, and reports on Career Services KPIs related to student engagement, retention, completion, graduate outcomes, and placement reportingMaintains working knowledge of institutional systems and technologies including Dynamics, Microsoft 365, Teams, Canvas, Handshake, CIAT job boards, and other student success platformsDevelops and manages departmental budgets and resourcesProvides leadership and oversight to Career Services Advisors and Placement SpecialistsPartner with HR to coach and counsel employees as neededProvide professional development and growth opportunities for employeesManage and enforce timekeeping policies to ensure accuracy and timely processing of employee timecardsConduct timely, accurate, and fair performance reviews, free from biasEnsure a safe, secure, and ethical work environmentAdhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being metPromote communication guidelines to ensure high levels of customer satisfaction and professionalismEmbody CIAT’s?mission, vision, purpose and values Student Success, Placement & Compliance Maintains primary responsibility for collection, verification, tracking, and reporting of all completion and placement outcomesOversees the collection and maintenance of employment verification documentation, graduate records, and employer verification recordsEnsures accurate preparation and submission of ACCET Annual Reports, including completion and placement reporting under Document 28.1Ensures compliance with all accreditation, state, federal, and institutional reporting requirements related to student outcomesCollects, analyzes, and reports graduate and employer survey resultsDevelops strategies to improve student retention, completion, graduate outcomes, and placement ratesWorks collaboratively with Education, Industry and Employer Partnerships, Student Services, and Compliance to support student success initiatives Career Readiness & Student Development Oversees career preparation services for students and graduates, including:Resume developmentInterview preparationLinkedIn optimizationCareer coachingJob search strategiesGovernment and private-sector application supportDevelops and delivers workshops, webinars, and career-readiness programmingOversees Federal Work-Study activities and student employment initiativesEnsures assessment of workshops and career-related activities to continuously improve services Strategic Planning & Reporting Develops annual departmental goals, objectives, and strategic initiatives aligned with institutional prioritiesAnalyzes completion, placement, retention, and employment data to identify trends and opportunities for improvementProvides regular reports and outcome metrics to executive leadershipCollaborates with the Director of Employer & Industry Partnerships to align employer hiring needs with student and graduate career opportunities Collaboration & Outreach Serves as the institutional lead for student career development and graduate success initiativesParticipates in Orientation, Commencement, student success events, and other institutional activitiesWorks closely with the Director of Employer & Industry Partnerships to ensure employer opportunities are effectively communicated to students and graduatesRepresents Career Services at institutional meetings and accreditation activities Bachelor’s degree or combination of education and management experience preferred4 plus years of management experience in higher education or high-volume customer service is preferredMinimum 2 years of previous experience leading teams in higher education environmentsMinimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent SISExperience supporting students through enrollment, retention, or career decision-makingAn in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirementsHighly proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, benchmark performance metrics, and goal settingExpert in writing resumes, using career pages like LinkedIn, Indeed, ZipRecruiter, etcA computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activitiesStrong presentation, public speaking, and writing skillsPossess a sincere interest in helping others achieve life goalsTakes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departmentsSelf-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethicalTeam player with a positive, can-do attitudeStrong organizational skills with the proven ability to prioritizeDemonstrated ability to anticipate needs and exercise independent judgmentExcellent analytical skills, problem resolution skills and general acumenProficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software productsExhibits a high degree of flexibility in adapting to a rapidly changing environmentAbility to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive cultureFlexible to work longer hours to meet deadlines, if neededReliable transportation to go on campus, attend seminars/training, if requiredMaintains relationships with IT employers or familiar with the IT industry.Able to handle sensitive information with a high degree of confidentialityPossess high ethical standards, being an example of professionalism to othersMust be able to embody CIAT’s mission, vision, purpose and values Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of each day. Our values set expectations for how employees and managers interact with every person while representing the company. We are passionate about education and student success.We value integrity and excellence in our employees and students.We treat ourselves and our students with dignity and respect.We believe in and encourage innovation at our to better help our students succeed.We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success.We are accountable for our actions and focus on improvements moving forward.We have a growth mindset with a sincere belief that every student can do better and achieve their goals.We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.We foster lifelong learning and professional development. Supervisory Responsibility This position supervises a team of Career Services Advisors. Position Type and Expected Hours of Work Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Although this typically involves working during hours, on occasion the person in this role may be asked to work early in the morning or evenings. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. Essential functions of this role require sitting for extended periods of timeAbility to type, use a computer to search for information and input information while speaking on the phone is requiredThe employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this roleThe employee will be required to compute simple to simple mathematical calculations as a normal part of this roleRequires daily use of a company computer and related software applications at a workstation Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. When in the office When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The… Skills: Education &amp, E-learning