Customer Service Representative

time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. Location: El Salvador - Fully Remote Your Mission: Day to Day Responsibilities Make high-volume inbound and outbound auction-related calls using approved scriptsClearly explain auction details, deadlines, and next stepsDocument call outcomes and tenant responses accurately in the systemComplete multiple call attempts and follow required follow-upsHandle sensitive or escalated conversations with empathy and professionalismStay compliant with timelines, legal requirements, and internal policiestrends, issues, or concerns to team leadsJump in on additional outbound call projects as needs shift Your Toolbox: Skills to be Successful Previous call center, customer service or outbound calling experience (preferred)Strong verbal communication and active listening skillsAbility to stay calm in high-stress or sensitive conversationsComfortable working independently and managing your timeBasic computer skills and experience with CRM or call systemsSharp attention to detail—especially with documentation Your Perks What's in it for you Working completely remoteLocation independenceWeekend bonusTraining and ongoing support to set you up for successCollaborative, supportive team environmentA role that builds real-world communication and compliance skills Important: Please ensure that both your CV/resume and your video introduction are submitted in English. Applications with materials provided in any other language will not be reviewed or considered for the next stages of the process. Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand. Skills: hr, sys admin, education, customer support, video, finance, legal, part time, non tech