About the Role Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the . We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators… About the Role Playbook works with a group of high-value,…
long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the . We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice. This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort. What You'll Do Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators.Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approachServe as the primary point of contact for these creators — handle inbound, proactively reach out, and anticipate their needsShadow and be trained directly by the current relationship owner; absorb every nuance of these accountsCoordinate with internal teams (product, marketing, ops) on behalf of these creatorsMaintain detailed records of relationship history, preferences, and ongoing commitmentsrisks, blockers, or opportunities early — nothing should fall through the cracks Who You Are You are expected to be an expert on growing creatorSomeone who is deeply immersed in the creator space and confident in creator monetization strategiesObsessively organized and reliable — you follow up, follow through, and don't let things slipA relationship-builder at heart — you enjoy getting to know people deeply and being genuinely useful to themComfortable with ambiguity and able to operate independently once trained - you are a driverSomeone who finds satisfaction in execution and relationship managementPrevious experience in account management, creator management, talent management, or a similar client-facing role Why This Role Matters These creator relationships represent significant revenue and brand trust for Playbook. This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth. This is a mission-critical role, not a support role. Skills: Customer Support & Success
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