Complex Claims & Coverage Director

hour We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Complex Claims and Coverage Directors to design high-severity and coverage-sensitive claim scenarios, evaluate model outputs against established senior claims standards, and help shape how the next generation of AI reasons about disputed coverage, litigation strategy, allocation, and major-loss resolution. We welcome senior carrier claims professionals, complex-claims leaders, coverage specialists, and technical claim directors. This is an insurance-practitioner role and does not require a law degree or license to practice law. What You'll Do Design realistic scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds, multiple carriers, allocation, litigation, mediation, bad-faith risk, and high-severity settlement strategyCreate work products such as complex claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales, and escalation recommendationsWrite "golden" reference responses at senior technical claims qualityGrade AI-generated responses against structured rubrics for policy analysis, strategic judgment, factual support, stakeholder awareness, and escalation disciplineIdentify claim-handling positions that are internally inconsistent, unsupported by the record, operationally unrealistic, or outside the authority of a non-lawyer claims professionalProvide written feedback the research team uses to improve model behaviorParticipate in onboarding office hours and calibration sessions You're a Good Fit If You Have 2+ years of professional experience handling complex, litigated, high-severity, or coverage-sensitive insurance claimsHave evaluated coverage issues and developed claim strategies involving multiple parties, layers, policies, or jurisdictionsUnderstand insurer duties, reservation-of-rights practices, litigation management, settlement authority, and escalation to internal or external counselCan distinguish an operational coverage position from formal legal advice and recognize when specialized legal review is requiredDemonstrate exceptional written reasoning, defensible judgment, and high attention to detailAre comfortable reviewing incomplete records and clearly separating facts, assumptions, open issues, and recommended next steps Bonus Qualifications CPCU, AIC, SCLA, ARM, or comparable insurance designationExperience with excess casualty, professional liability, directors and officers, cyber, environmental, construction-defect, or other complex linesExperience managing mediations, trials, coverage disputes, or extra-contractual exposureHome-office technical claims or claim-governance experienceExperience overseeing TPAs, independent adjusters, experts, or panel counsel Role Highlights Minimum 20 hours per week (ideally 40+)Role starts immediately, applications reviewed on a rolling basis We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. Skills: AI Training, Remote