Strategic Account Director

form empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for DecagonDevelop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)Understand the customer's , challenges, and strategic priorities to uncover new opportunities for expansionCollaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutionsForecast and accurately report on pipeline and revenueDevelop and execute account plans to execute strategic dealsProvide feedback and insights to product and leadership teams to influence the company's roadmapMaintain expert-level knowledge of the company's products, services, and industry trendsExpect moderate travel Your background looks something like this 7+ years of experience in strategic or enterprise salesProven track record of growing revenue and expanding with large, complex accountsExcellent communication, presentation, and negotiation skillsStrong acumen and ability to speak the language of the C-suiteConsultative selling approach with a focus on value-based solutionsAbility to manage multiple stakeholders and cross-functional initiativesBachelor's degree or equivalent work experience Even better if you have Bonus points if you have previous experience selling AI or customer support/experience software Benefits We proudly offer the following benefits for our full-time employees: Medical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotMonthly stipend to support your wellness, lifestyle, and work-life balanceDaily lunches and snacks in the office to keep you at your bestTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. Find Jobs in Germany on Arbeitnow Skills: Sales