Enterprise Customer Success Manager - German Speaker

sed by over 90% of the Fortune Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customersAs a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy usersYou will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new usersYou are capable of engaging in -level and technical conversations at multiple levels of the organisation, including the C-suiteIdeal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaSExperience in managing a Book of along with KPIsA track record in managing risk, forecasting, and identifying growth opportunitiesEstablishing a trusted advisor relationship with our clients, driving value from Synthesia products and servicesSuccessfully onboarding new clients and building key relationships in the first critical months and beyondCoordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendanceLight video editing using the Synthesia platformRetention and growth of our enterprise clientsEnsuring ROI and value is understood by clients, proactively looking for risks and opportunitiesBased in Munich At Synthesia we expect everyone to... Put the Customer FirstOwn it & Go DirectBe Fast & ExperimentalMake the Journey Fun You can read more about this in this public Notion page In addition to being a part of a great team, working in a fun and innovative environment, we offer... A competitive salary + stock options in our fast-growing Series E start-up.Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay25 days of annual leave + public holidays in the country where you are based.Regular socials.Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)A generous referral scheme.Pension contribution/salary sacrifice.Work from home set up.A huge opportunity for career growth as you’ll help shape a market-defining product. Find Jobs in Germany on Arbeitnow Skills: Commercial