Customer Success Architect, CEUR

cOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.  What You’ll Do   Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive outcomes into actionable objectivesKnow the GitLab platform, our more common best practices, and use cases in order to guide the customerUnderstand the customer journey and be able to guide them on future adoptionAct as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as neededOwn a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfactionRemain knowledgeable and up-to-date on GitLab releasesProvide immediate onboarding activitiesWork with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goalsProgram manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevantSupport GitLab Services in identifying and recommending training opportunities What You’ll Bring  Understanding of Git and typical branching strategiesKnowledge of software development lifecycle and development pipelineUnderstanding of continuous integration, continuous deployment, DevSecOpsPrior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retentionExperience partnering with customers to define and achieve outcomesFamiliarity working with customers of sizes relevant to the assigned segmentExceptional verbal, written, organizational, presentation, and communications skillsDetailed oriented and analytical Strong team player but self-starterProject management experience & skillsStrong technical, analytic, and problem-solving skillsAlignment with our values, and willingness to work in accordance with those valuesAbility to travel if needed and comply with the company’s travel policyDemonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functionsFluent German About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and alignment. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-beingFlexible Paid Time Off Team Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and Development FundParental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. Find Jobs in Germany on Arbeitnow Skills: Customer Success