Senior Operations Manager (f/m/d)

) based in Berlin, Hamburg, London, or Cape Town. Full-time; unlimited - About the role The Senior Operations Manager will lead the design and optimization of scalable operational processes across the organization. This role combines process management, cross-functional leadership, and the use of automation and AI to improve efficiency, strengthen operational controls, and support the successful implementation of new services. As a Senior Operations Manager, you would be responsible for: Designing, documenting, and continuously improving scalable operational processes, workflows, and controls.Leading cross-functional initiatives that improve operational efficiency, quality, and performance.Analyzing operational metrics to identify bottlenecks, risks, and opportunities for improvement.Supporting the implementation of new services and operational frameworks through automation and AI.Serving as a subject matter expert for operational processes and ensuring compliance with regulatory and internal standards.Training and mentoring team members while promoting operational excellence and best practices. We would like you to have: Bachelor's degree in Administration, Operations, or related field.4-6+ years of experience in operations, process management, project management, or another relevant field.Strong expertise in process mapping, workflow design, and operational documentation.Proven experience leading cross-functional operational initiatives.Strong analytical skills and the ability to translate performance data into actionable improvements.Experience using automation and AI to improve processes, preferably in a regulated or process-driven environment.Strong stakeholder-management, communication, and problem-solving skills. You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process. A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills.Professional and personal development opportunities - incl. personal development budget.Flexible working hours and mobile working.Regular team events and open feedback culture.A versatile field of activity and challenging projects.A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team.Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster. How to apply & what to expect: Apply via link (CV only; no cover letter required).Introductory call (30 min) → Technical interview → Take Home Test → Demo Day → Decision.We aim to move promptly and keep you updated at every step. At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age. For more information, feel free to reach out to Have we sparked your interest? Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal. Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/