Operations Service Specialist - Western

ific time zone About Us We're Proof, a high growth company in the legal tech industry founded in We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. About the Role As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality serviceEnsure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreementsAdapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives Lead with empathy to drive a high standard of service qualityEnsure successful completion of platform tasks, delighting both clients and providersImplement tailored quality policies and adapt swiftly in a fast-paced environmentCollaborate internally to enhance user experience and contribute to market growth What you will do Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platformWork in a support role, cross training for similar positions as neededBe the voice of the customerConsistently create an exceptional experience with each contactObserve, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvementCultivate success through managing efficient operations and user experienceIdentify, solve, and escalate platform issues and opportunities Qualifications 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)Accustomed to documenting your work as you go and communicating with a cross-functional audienceStrong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partnersStrong time management, organization, communication, and administrative skillsAbility to prioritize and execute on multiple projects within stated deadlinesExperience with high volume work loadExperience in legal and/or real estate background preferredA full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time) Compensation Anticipated compensation range of $37,440 - $45,760 paid on an hourly basis, eligible for overtime earnings.Eligible to participate in company bonus plan Benefits Full-time, remote, hourly positionMedical, dental, vision, disability insurance, and 401K availableFlexible time off (paid planned and sick time, and paid holidays)Equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters. #LI-DNP Skills: Customer Support & Success