Key Account Manager, East Coast (VA/MA)

d’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and professionals. If the opportunity to build your career is compelling, read on for more details. ROLE AND RESPONSIBILITIES: Juul is the market leader in the e-Cigarette with a tremendous amount of growth potential across both Regional Chain Accounts/Distributors and key National Accounts (including non-convenience channels in drug, grocery, and value) in the VA/MA area. In this role, the Key Account Manager will be responsible for building trust, identifying sales and conversion opportunities, negotiating contracts, and leading management across assigned key retail partners and regional distributors. Additionally, this role encompasses local territory field execution—calling on independent retail doors to manage existing accounts, drive new distribution, execute the Juul Partner Program (JPP), and drive the 4 Ps of retail (Presence, Pricing, Promotion, Product). This role demands excellence, self-sufficiency, and strong analytical capabilities to develop fact-based leadership programming and execute win-win retail strategies. Account Management & Relationship Building: Oversee customer interactions and build strong, trusted relationships at the HQ and regional levels with assigned chain accounts, national retail partners, and regional distributorsStrategy & Leadership: Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI while staying within assigned budgets. Utilize syndicated data (IRI/Nielsen) to provide retail partners with fact-based insights and actionable recommendationsJoint Planning & Meetings: Lead and facilitate buyer meetings, reviews, Top-to-Top (T2T) sessions, contracted space management, and inventory resolutionExecution & Collaboration: Collaborate with field sales teams, trade marketing, and internal department leads to develop and implement retail programming that elevates sales execution, rate of sale, and incremental product placementCommunication & Alignment: Maintain timely, clear, and detailed communications across internal stakeholder groups and external customer partners to drive alignment and program successPerformance Tracking: Monitor sales performance, tracking progress against key objectives to drive continuous improvement in sales strategies and processes.Perform related duties as assigned, within your scope of practice TRAVEL AND OPERATIONAL REQUIREMENTS Regular travel (estimated at an average of 30–40% based on needs), including overnight stays for HQ visits and fields as needed.Must be 21 years of age or older.Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years. PHYSICAL REQUIREMENTS Ability to lift up to 30 lbsAbility to visually inspect and manipulate merchandise and advertising displaysAbility to frequently stoop, kneel, crouch, or climb/work from heights (9–12 feet) during in-store setups or merchandising activities PERSONAL AND PROFESSIONAL QUALIFICATIONS 5+ years of account management experience in CPG or tobacco/OTP categories, with experience managing accounts at the HQ level and/or direct field sales experienceA history of successfully negotiating key account contracts, expanding footprint in existing accounts, and leading strategic sales initiatives that meet sales targetsStrong analytical skills with working knowledge of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint)Exceptional verbal and written communication skills across executive, cross-functional, and field team environmentsHighly self-motivated, adaptable, and results-oriented with strong organizational and problem-solving abilitiesClear understanding of the JUUL customer and the vapor/OTP industry. EDUCATION: Bachelor's degree in , Marketing, or a related field (or equivalent relevant work experience) JUUL LABS PERKS & BENEFITS A to grow your career. We’ll help you set big goals - and exceed themPeople. Work with talented, committed and supportive teammatesEquity and performance bonuses. Every employee is a stakeholder in our successCell phone subsidy, commuter benefits and discounts on JUUL productsExcellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits401(k) plan with company matchingPlus biannual discretionary performance bonuses Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. SALARY RANGES: Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time. SALARY RANGE: $100,000—$125,000 USD Skills: Sales