Customer Success Manager

turing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What's the Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting demands and be able to prioritize tasks appropriately. Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfactionAcquire a deep knowledge of company products and value propositionMonitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that riskDevelop and present strategic success plans that clearly deliver on customer expectationsBe highly organized with strong CRM and territory management skillsParticipate in customer meetings and quarterly reviews, presenting progress of key success criteriaAct as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experienceFacilitate Asset Watch customer onboarding, training, and initial user setupMeet retention and sales targets on a quarterly basis Qualifications 4+ years in account management or customer success2+ years' experience selling additional products and services to existing accountsExperience with CRM platforms (Salesforce strongly preferred)Ability to communicate clearly, concisely and in a friendly manner through verbal and written formsStrong active listening skills with a desire and knowledge to understand and solve for customer needsExperience strategically consulting customers, creating success plans, and achieving their desired outcomesHistory of exceeding retention and expansion quotasMust enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvementAbility to multi-task, prioritize and manage time effectivelyExceptional organizational skills; be results-oriented with a bias for actionMust embrace a culture of accountabilityWork autonomously with minimal supervisionProvide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate mannerStrong collaborator who can build trust and contribute to the success of the teamUnderstand how departments and team members contribute to the success of the organization and be comfortable to step in support however neededProfessional appearance, excellent communication skills and professional conduct Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. This role is located in the United States #LI-Remote The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $95,000—$112,000 USD What We Offer AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock optionsFlexible workComprehensive benefits including retirement plan matchOpportunity to make a real impact every dayWork with a dynamic and growing teamUnlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. Skills: Customer Support & Success